# KPI Management: KPI and Balanced Scorecard Software | Devokr > Track KPIs on scorecards built on Balanced Scorecard perspectives. Enter actuals as a team or from Excel, then carry the score into reviews and bonus multipliers. **KPI Management** # From KPI spreadsheets to *trusted scorecards* Track every person's, team's and company's KPIs on a scorecard with targets set month by month. As soon as an actual is entered, achievement is calculated, the band updates and the score is ready for the review. [Request a Demo](/en/okr-goal-and-performance-system) [Get Started Free](https://app.devokr.com/account/signup) Balanced Scorecard Weighted score, monthly bands Team data entry By grid, Excel or integration Linked to reviews Scores, 9-Box and bonus multipliers MA **Megan Alvarez** Regional Sales Manager Scorecard score **97%** Perspective / KPI Weight *Jan* *Feb* *Mar* *Apr* *May* *Jun* Achievement Financial 40% New customers*Target 40* 20% ~~160%~~ **120%** Gross margin*Target 32%* 20% **97%** Customer 30% Customer satisfaction (NPS)*Target 60* 15% **103%** Complaint resolution time*Target 24 h* 15% **88%** Internal Processes 30% On-time delivery*Target 95%* 30% **82%** KPIs and OKRs ## KPIs watch the health of the business, OKRs improve it The KPIs that measure day-to-day work are tracked on the scorecard every month. When a KPI falls below target, you open a corrective action right on it. If the fix is bigger than one action, you turn it into an OKR and make it the team's goal for the quarter. **On-time delivery** Logistics · Monthly · Higher is better Target 95% 80% 90% 100% Jan Feb Mar Apr May Jun An action was opened in April and turned into an OKR. By June the KPI is back on target. Action Delays come from shipment planning. Warehouse and sales plans will be matched every week. OKR · Q2 Make our deliveries something customers can count on - Raise on-time delivery from 85% to 95% - Bring the gap between the shipment plan and the sales forecast under 5% DATA ENTRY ## Whoever enters the actuals, the scorecard fills by the same rules You decide who supplies each KPI's data: the person, their manager or a system. Achievement, band and score are calculated in Devokr on every entry, so nobody has to maintain formulas by hand. - **Team data entry**A manager enters the whole team's values in one grid, with missing entries at the top. - **Upload from Excel**Fill in the template and upload it. Any cell that can't be accepted comes back marked in your own file. - **Database integration**Values from your ERP or production system flow into the scorecard on their own. **Team data entry** March Employee KPI Target Actual Status **Alex Dunn** *Assembly A* Scrap rate 2.0% 2.3 Entered **Amy Young** *Assembly A* Scrap rate 2.0% 1.8 Not saved **Chloe Kim** *Quality* First pass yield 98% Missing **Ben Shaw** *Shipping* On-time delivery 95% 97 Entered 1 of 12 rows missing Save AFTER THE SCORECARD ## The scorecard score carries into reviews, the 9‑Box and bonus multipliers When the review starts, the scorecard score is locked in and enters the KPI section as a score. A manager can change it only by giving a reason, and the calculated score and the change are kept separately. 1. Actual 64 / 40 New customers against a target of 40 2. Achievement ~~160%~~ 120% With a 120% cap, the excess doesn't count 3. Scorecard score 97% Weighted by perspective and KPI 4. Where it's used KPI section of the period review Performance axis on the 9-Box Bonus multiplier, for example ×1.2 Raw achievement and the achievement that counts are shown side by side. Both the employee and the manager can see which rule capped a result, so bonus conversations rest on the record, not on guesswork. CAPABILITIES ## Every step from defining a KPI to reporting on it, in one place Library, templates, Balanced Scorecard, team scorecards, scorecard sign-off, reminders and reports. ### KPI Library Define each KPI your company measures once: its unit, direction, frequency and band thresholds. For ratio KPIs you enter the numerator and denominator separately, so the period value is calculated correctly. Five frequencies, from daily to once a period Higher is better, lower is better or within a range Gate KPIs for critical measures ### Scorecard Templates Set up the KPI set and weights for a job title or team once, and build scorecards from it. Spread annual targets across months evenly, by a profile or by hand. ### Balanced Scorecard Start with the Financial, Customer, Internal Processes and Learning and Growth perspectives, or define your own. Weights are set per perspective, then per KPI. KPIs link to strategies, and the company scorecard works as your Balanced Scorecard. ### Team and Company Scorecards Team KPIs roll up from sub-teams on their own. A manager's scorecard includes their team's score as a single line. ### Scorecard Sign-off At the start of the period the scorecard goes to the employee for sign-off. If a target changes, the reason is recorded and past months stay as they were. ### Reminders and Dashboard Whoever supplies the data is reminded when an entry is due or late, and the employee and manager are alerted when a KPI falls below target. The scorecard score and pending entries appear on the dashboard. ### KPI Reports Use the scorecard report, KPI status summary and data entry compliance report to see who hasn't entered which month, and export the results to Excel. RELATED MODULES ## A scorecard means more alongside the rest. [#### OKR Management Run the fix for a KPI below target as a quarterly OKR.](/en/solutions/okr-management) [#### Performance Reviews Use the scorecard score as the KPI section of the period review.](/en/solutions/performance-reviews) [#### 9-Box Calibration Make the KPI section the performance axis of the 9-Box.](/en/solutions/9-box-grid) ## Frequently Asked Questions ### What is the difference between a KPI and an OKR? A KPI is an indicator that keeps measuring the health of routine work, such as on-time delivery, scrap rate or customer satisfaction. An OKR is an ambitious goal set to change something within a period. In Devokr they work together: an action opened for a KPI below target can be turned into an OKR when the fix needs it. ### What is a KPI scorecard? A KPI scorecard brings together the targets, monthly actuals, achievement and weighted score of the KPIs a person, team or company tracks over a period. In Devokr, scorecards are grouped by perspective and show each month's status as a colored band. ### Can I run a Balanced Scorecard in Devokr? Yes. The Financial, Customer, Internal Processes and Learning and Growth perspectives come ready, and you can change them or add your own. KPIs on the company scorecard link to perspectives and strategies, with weights set first per perspective, then per KPI. Person and team scorecards use the same perspectives. ### How do actuals get into Devokr? You decide who supplies the data for each KPI. People can enter their own values, a manager can enter the whole team's values in one grid, values can be uploaded in bulk with an Excel template, or they can flow in from ERP and production systems through a database integration. ### How does achievement above target count toward the score? You can set a cap for each KPI. With a 120% cap, for example, 160% achievement counts as 120%. The scorecard shows raw achievement next to the achievement that counts, and names the rule that limited the result. ### How does the KPI scorecard connect to performance reviews? You add a KPI section to the period review and set its weight. When the review starts, the scorecard score is locked in and enters the section as a score. Managers can change it by giving a reason. The same score can serve as the performance axis on the 9-Box and in calculating bonus multipliers. / Set Up Your KPI Scorecard ## Build your first KPI scorecard in Devokr Define your KPIs, build scorecards from a template and enter the first month's actuals with your team. [Request a Demo](/en/okr-goal-and-performance-system) [Get Started Free](https://app.devokr.com/account/signup) Free for up to 10 users, no credit card required